Frequently Asked Questions
About Momentum Mobility
Q: What is Momentum Mobility?
A: Momentum Mobility, Inc. is an Arizona-based provider of custom manual wheelchairs, complex power wheelchairs, and related mobility solutions. Our mission is to empower independence and improve outcomes through personalized service, concierge support, and expert clinical knowledge.
Q: Where are you located?
A: Our main office and warehouse are located at:
1 W. Deer Valley Rd. Ste 122, Phoenix, AZ 85027.
Q: What makes Momentum Mobility different from national companies?
A: Unlike large national providers, we are locally owned and operated with over 60 years of combined CRT (Complex Rehab Technology) experience. We provide concierge follow-up and repair services, direct communication with our ATPs (Assistive Technology Professionals), and hands-on care for every patient.
Products & Services
Q: What types of mobility equipment do you provide?
A: We specialize in custom manual wheelchairs, complex power wheelchairs, power-assist devices, seating & positioning systems, and related mobility accessories.
Q: Do you repair and service equipment?
A: Yes. We provide in-home or in-office service and repairs for all equipment we supply. Our concierge service ensures patients remain safe and mobile.
Q: Can you help with home accessibility needs?
A: Yes. While our primary focus is mobility equipment, our team can provide recommendations for ramps, lifts, and home modifications to improve accessibility.
Referrals & Process
Q: How do I get started?
A: Patients typically need a referral from a physician or therapist. Once received, our team coordinates with your insurance, schedules evaluations, and begins the equipment selection process.
Q: What is the evaluation process like?
A: Our ATP (Assistive Technology Professional) will meet with you and your therapist to assess your needs, measure for proper fit, and recommend the most appropriate equipment.
Q: How long does it take to receive my equipment?
A: The timeline depends on insurance approvals, manufacturer build times, and customization. On average, it can take 6–12 weeks. We keep you updated at every step.
Insurance & Payments
Q: Do you accept Medicare and Medicaid?
A: Yes. We are accredited and work with Medicare, Medicaid (AHCCCS in Arizona), and most major insurance plans.
Q: What if my insurance doesn’t cover the equipment I need?
A: We will help explore alternative options, including secondary insurance, payment plans, or private pay solutions.
Q: Will you check my insurance benefits before I commit?
A: Absolutely. We verify coverage and obtain prior authorizations before any order is placed.
Privacy & Compliance
Q: How is my medical information protected?
A: We follow HIPAA regulations and have safeguards in place to protect your Protected Health Information (PHI). Please see our [Notice of Privacy Practices] for full details.
Q: Are you accredited?
A: Yes. We are pursuing accreditation through the Accreditation Commission for Health Care (ACHC), which ensures the highest standards of patient care and compliance.
Contact & Support
Q: How can I contact Momentum Mobility?
A: You can reach us by phone at (888) 995-0806 or fax at (480) 281-5211. You can also use our [Contact Form] on the website to request a consultation.
Q: What are your business hours?
A: Our office is open Monday through Friday, 9:00 a.m. – 5:00 p.m. After-hours calls are routed to our on-call support team for urgent needs.